Return Policy

A: You can use a wig head to measure the wig length. If you do not have a wig head, you can simply place the unit on a flat table to measure the hair length.

1.Place the wig on a wig head or lay it flat on the table. If you have a curly or wavy wig, straighten the hair gently as much as possible.

2. Use a soft measuring tape to measure the longest hair strand on the unit. Make sure you measure it from the crown of the hair till the end of the hair strand.

A: Click Track Your Order to view the status of your order. Track your shipment by using the tracking number provided to you once your item(s) have been shipped. You cannot track your order before it has been shipped.

If you don’t know what your tracking number is or if you’re having difficulty tracking your package, feel free to contact our customer service department for assistance.

A: Ground shipment typically will be delivered within 3-5 business days depending on where you’re located.

A: If you decide to cancel your order you can contact our customer service department and they will assist you with the cancellation process.

A: Item(s) becomes unavailable after your order was placed Difficulty in processing your payment information Inability to ship to the address provided If you have questions or would like to place a new order please contact us

Step 1. Search or find the product you like according to the category page;

Step 2. Select the product specifications and click on "Buy Now" or "Add To Cart ;

Step 3. Fill in the address information and select the shipping method and payment method, and then click the "Place Order" button.

Step 4. Go to the payment platform to complete the payment.

Please contact Nadula customer service directly to initiate any refunds.

Quadpay will be automatically notified of your refund once initiated by Nadula.

Total Refunds

In the case of a total refund, as soon as Quadpay is notified of the return, you are refunded the amount you've paid to date and QuadPay cancels all future payments.

Remember, if you have only made one installment payment, Quadpay can only refund what you have paid, not the entire amount of the original purchase.

Example:

Jane makes a $200 purchase and has already paid her first $50 installment at the time of purchase. Nadula ships her item, but it is the wrong hair.

She returns the item to Nadula and is expecting a full refund. After Nadula approves the return of the item, she receives a refund of $50. She does not receive $200 because she has only made one $50 installment payment.

The remainder of her installment payments have been canceled.

Partial Refunds

If the refund is partial (for example, you’ve only returned part of an order) Quadpay will start by reducing your last installment by that amount, then if it is more than that,

Quadpay will deduct it from your last and second last installment - and so on.

Example:

You make a $100 purchase. Your four payments are $25 each. With your first payment due at the time you place your order.

1. $25 - Paid at time of purchase.

2. $25

3. $25

4. $25

Nadula refunds $50 on your purchase. The value is applied to the last of your installments, and then to the next-to-last installment, and so on, until the entire refund amount has been applied.

1. $25 - Paid at time of purchase.

2. $25

3. $25 - Covered with the refund.

4. $25 - Covered with the refund.

Your second installment remains and is still due on the due date.

If your refund is larger than the total of your unpaid future installments, Quadpay will also refund your original payment method directly. You can always see how refunds were applied to your Quadpay account, what payments are still due, and make your payments early in the Quadpay Customer Portal.

Please take it easy that the fund is guaranteed as Nadula knows how important your money is and we make sure that the refund is handled accordingly.

Usually, it takes 1-10 business days, varying with different banks, for buyers to receive the refund after the refund is successfully processed by Nadula.

When Nadula's customer service informs you that your refund has been completed, your money will usually be returned to the bank card or account you paid for.

PayPal: usually 1-5 working days

Credit card: usually 1-10 working days

Quad pay: usually 1-10 working days

You may check the order details to confirm whether the refund has been successfully processed, please feel free to contact your bank (please provide the ARN to your bank if there is) to follow up on the Refund status.

A: Please contact customer service to confirm the tracking number & shipping information.  You can contact us through our live chat or message us by Support@IUPinHair.com.

You may also contact the shipping carrier to confirm if the order was shipped.  Sometimes the carrier can take 1-2 days to update shipping information on their website.

A: Yes, we advise you to find your stylist to help, much professionally. For the fake scalp wig and PU wig, you don't have to bleach them, both of them are very natural and knots invisible.

A: Densities for lace wigs(full and lace front wigs)can actually start from 80% of the average hair density(80,000 strands based on the mathience figures above)and usually go up to 180% of average hair density(180,00 strands based on the mathience figures above). The standard density for lace wigs(full lace wigs and lace front wigs)is between 130% and 150%(so 130,000 and 150,000 based on the mathience figures above) If the aim is to wear hair that looks natural any lace wig with a range of 130%-150% are often referred to as medium density Full lace wigs and lace front wigs with higher densities will usually cost more due to the extra labour involved to ventilate(or weft).

A: The differences are more apparent in the hair's reaction to water, heat or air drying. For longer lasting curls on any of the hair, it is recommend to roller set hair with a hair setting lotion.

Brazilian Hair is silkier and shinier in texture than Indian Hair. The Straight textures are not bone straight but tends to curly beautifully at the end. This hair holds curls very well and tends to hold curls longer than Indian Hair.

Peruvian Hair is a little coarser and thicker in texture than Indian and Brazilian hair. It blends well with normal African-American relaxed hair textures and medium Caucasian hair textures.The curly texture becomes more curly when wet or washed.

Malaysian Hair - Malaysian hair at first can appear excessively shiny but after the first 2-3 washes the shine lessens considerably to take on a more natural appearance. Curls will not loosen or drop with time but maintain their form for the entire day. No product isrequired to maintain the curl. Malaysian hair is also softer and silkier in texture than Indian hair.

Indian hair tends to dry into a beautiful wave which ranges from a slight wave to very wavy, although it straightens and curls very easily

A:Treat the hair as if it is your own. Use a flat iron/straighter or tongs even when fitted, but as with your own hair, never use hot tools too often as you could dry the hair and it will not last as long.

A: Yes. usually, that can be dyed below into #27 brown color. As a general rule, it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first.

A:: We accept the following payment methods: VISA, MasterCard, Discover, American Express, PayPal, and Quadpay. Interact: You can pay for your order online. Please note that the cardholder must have access to online banking.

A: Payment failure could mean the following:

   1) Incorrect CVV Security Code

   2) Insufficient fund on Card

   3) Exceeding CC limits