Privacy Policy
PRIVACY STATEMENT
We take your privacy seriously and this privacy statement explains how iupinhair.com (collectively, “we,” “us,” or “our”) collect, use, share and process your information.
Collection and Use of Personal Data
Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.
Promoting safety and security
We abide by the principles of legality, legitimacy, and transparency, use, and process the least data within a limited scope of purpose, and take technical and administrative measures to protect the security of the data. We use personal data to help verify accounts and user activity, as well as to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies. Such processing is based on our legitimate interest in helping ensure the safety of our products and services.
Here is a description of the types of personal data we may collect and how we may use it:
What Personal Data We Collect
ⅰ. Data you provide:
We collect the personal data you provide when you use our products and services or otherwise interact with us, such as when you create an account, contact us, participate in an online survey, use our online help or online chat tool. If you make a purchase, we collect personal data in connection with the purchase. This data includes your payment data, such as your credit or debit card number and other card information, and other account and authentication information, as well as billing, shipping, and contact details.
ⅱ. Data about use of our services and products:
When you visit our websites, we may collect data about the type of device you use, your device's unique identifier, the IP address of your device, your operating system, the type of Internet browser that you use, usage information, diagnostic information, and location information from or about the computers, phones, or other devices on which you install or access our products or services. Where available, our services may use GPS, your IP address, and other technologies to determine a device's approximate location to allow us to improve our products and services.
How We Use Your Personal Data
Generally speaking, we use personal data to provide, improve, and develop our products and services, to communicate with you, to offer you targeted advertisements and services, and to protect us and our customers.
ⅰ. Providing, improving, and developing our products and services and advertising:
We use personal data to help us provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analysis, research, and audits. Such processing is based on our legitimate interest in offering you products and services and for business continuity. If you enter a contest, or other promotion, we may use the personal data you provide to administer those programs. Some of these activities have additional rules, which may contain further data about how we use personal data, so we encourage you to read those rules carefully before participating.
ⅱ. Communicating with you:
Subject to your prior express consent, we may use personal data to send you marketing communications in relation to our own products and services,and communicate with you about your account or transactions, and inform you about our policies and terms. If you no longer wish to receive email communications for marketing purposes, please contact us to opt-out. We also may use your data to process and respond to your requests when you contact us. Subject to your prior express consent, we may share your personal data with third party partners who may send you marketing communications in relation to their products and services. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns.
NOTE: For any of the uses of your data described above that require your prior express consent, note that you may withdraw your consent by contacting us.
Definition of "Cookies"
Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. In this Cookie Statement, we refer to all of these technologies as "cookies."
Use of Cookies
We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience. Please note that the specific cookies we may use vary depending on the specific websites and services you use.
Disclosure of Personal Data
We make certain personal data available to strategic partners that work with us to provide our products and services or help us market to customers. Personal data will only be shared by us with these companies in order to provide or improve our products, services, and advertising; it will not be shared with third parties for their own marketing purposes without your prior express consent.
Data Disclosure or Storage, Transfer, and Processing
ⅰ. Fulfilment of legal obligations:
Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled. Treatment of personal data of EEA residents ---As described below, if you reside within the European Economic Area (EEA), our processing of your personal data will be legitimized: Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) ("GDPR").
ⅱ. For the purpose of reasonable implementation or application of this article:
We may share personal data with all our-affiliated companies. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party. We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.
ⅲ. Legal Compliance and Security or Protect Other Rights
It may be necessary—by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence—for us to disclose personal data. We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
Children
Our products and services are intended for adults. Accordingly, we do not knowingly collect, use, or disclose data from children under 16. If we learn that we have collected the personal data of a child under 16, or the equivalent minimum age depending on the jurisdiction, we will take steps to delete the data as soon as possible. Please immediately contact us if you become aware that a child under 16 has provided us with personal data.
Your Rights
We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal data. You have the right to receive your personal data in a structured and standard format. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data. To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. You may contact us to exercise your rights. We will respond to your request in a reasonable timeframe, and in any event within 30 days.
Third-Party Websites and Services
When a customer operates a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility for such policy because of the third party's privacy policy. Our websites, products, and services may contain links to or the ability for you to access third-party websites, products, and services. We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain. This Privacy Statement applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services.
Data Security, Integrity, and Retention
We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect. We will retain your personal data for as long as it is necessary to fullfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.
Changes to this Privacy Statement
We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, or among other reasons. Your continued use of our products and services after the effective date of the Privacy Statement means that you accept the revised Privacy Statement. If you do not agree to the revised Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created.
Contact Us
If you have any questions regarding this Privacy Statement or its implementation, here is how you can reach us: support@iupinhair.com.
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
About Hair Length
Q: How to Measure Hair Length?
A: You can use a wig head to measure the wig length. If you do not have a wig head, you can simply place the unit on a flat table to measure the hair length.
1.Place the wig on a wig head or lay it flat on the table. If you have a curly or wavy wig, straighten the hair gently as much as possible.
2. Use a soft measuring tape to measure the longest hair strand on the unit. Make sure you measure it from the crown of the hair till the end of the hair strand.
About Order
Q: How can I track my order?
A: Click Track Your Order to view the status of your order. Track your shipment by using the tracking number provided to you once your item(s) have been shipped. You cannot track your order before it has been shipped.
If you don’t know what your tracking number is or if you’re having difficulty tracking your package, feel free to contact our customer service department for assistance.
Q: How long will it take to receive my order?
A: Ground shipment typically will be delivered within 3-5 business days depending on where you’re located.
Q: How can I cancel my order?
A: If you decide to cancel your order you can contact our customer service department and they will assist you with the cancellation process.
Q: Why was my item/order cancelled?
A: Item(s) becomes unavailable after your order was placed Difficulty in processing your payment information Inability to ship to the address provided If you have questions or would like to place a new order please contact us
Q: How do I place an order?
Step 1. Search or find the product you like according to the category page;
Step 2. Select the product specifications and click on "Buy Now" or "Add To Cart ;
Step 3. Fill in the address information and select the shipping method and payment method, and then click the "Place Order" button.
Step 4. Go to the payment platform to complete the payment.
About Refund
Q: How to refund via quadpay
Please contact Nadula customer service directly to initiate any refunds.
Quadpay will be automatically notified of your refund once initiated by Nadula.
Total Refunds
In the case of a total refund, as soon as Quadpay is notified of the return, you are refunded the amount you've paid to date and QuadPay cancels all future payments.
Remember, if you have only made one installment payment, Quadpay can only refund what you have paid, not the entire amount of the original purchase.
Example:
Jane makes a $200 purchase and has already paid her first $50 installment at the time of purchase. Nadula ships her item, but it is the wrong hair.
She returns the item to Nadula and is expecting a full refund. After Nadula approves the return of the item, she receives a refund of $50. She does not receive $200 because she has only made one $50 installment payment.
The remainder of her installment payments have been canceled.
Partial Refunds
If the refund is partial (for example, you’ve only returned part of an order) Quadpay will start by reducing your last installment by that amount, then if it is more than that,
Quadpay will deduct it from your last and second last installment - and so on.
Example:
You make a $100 purchase. Your four payments are $25 each. With your first payment due at the time you place your order.
1. $25 - Paid at time of purchase.
2. $25
3. $25
4. $25
Nadula refunds $50 on your purchase. The value is applied to the last of your installments, and then to the next-to-last installment, and so on, until the entire refund amount has been applied.
1. $25 - Paid at time of purchase.
2. $25
3. $25 - Covered with the refund.
4. $25 - Covered with the refund.
Your second installment remains and is still due on the due date.
If your refund is larger than the total of your unpaid future installments, Quadpay will also refund your original payment method directly. You can always see how refunds were applied to your Quadpay account, what payments are still due, and make your payments early in the Quadpay Customer Portal.
Q: When will I get my refund?
Please take it easy that the fund is guaranteed as Nadula knows how important your money is and we make sure that the refund is handled accordingly.
Usually, it takes 1-10 business days, varying with different banks, for buyers to receive the refund after the refund is successfully processed by Nadula.
When Nadula's customer service informs you that your refund has been completed, your money will usually be returned to the bank card or account you paid for.
PayPal: usually 1-5 working days
Credit card: usually 1-10 working days
Quad pay: usually 1-10 working days
You may check the order details to confirm whether the refund has been successfully processed, please feel free to contact your bank (please provide the ARN to your bank if there is) to follow up on the Refund status.
About Shipment
Q: I can't track my order using the tracking number provided. What can I do?
A: Please contact customer service to confirm the tracking number & shipping information. You can contact us through our live chat or message us by Support@IUPinHair.com.
You may also contact the shipping carrier to confirm if the order was shipped. Sometimes the carrier can take 1-2 days to update shipping information on their website.
About Hair
Q: Can I make bleach Knots ?
A: Yes, we advise you to find your stylist to help, much professionally. For the fake scalp wig and PU wig, you don't have to bleach them, both of them are very natural and knots invisible.
Q: What Does The Wig Density Mean Like:130% 150% 180%?
A: Densities for lace wigs(full and lace front wigs)can actually start from 80% of the average hair density(80,000 strands based on the mathience figures above)and usually go up to 180% of average hair density(180,00 strands based on the mathience figures above). The standard density for lace wigs(full lace wigs and lace front wigs)is between 130% and 150%(so 130,000 and 150,000 based on the mathience figures above) If the aim is to wear hair that looks natural any lace wig with a range of 130%-150% are often referred to as medium density Full lace wigs and lace front wigs with higher densities will usually cost more due to the extra labour involved to ventilate(or weft).
Q: What's the differences between Brazilian virgin hair, Peruvian virgin hair, Malaysian virgin hair and Indian virgin hair?
A: The differences are more apparent in the hair's reaction to water, heat or air drying. For longer lasting curls on any of the hair, it is recommend to roller set hair with a hair setting lotion.
Brazilian Hair is silkier and shinier in texture than Indian Hair. The Straight textures are not bone straight but tends to curly beautifully at the end. This hair holds curls very well and tends to hold curls longer than Indian Hair.
Peruvian Hair is a little coarser and thicker in texture than Indian and Brazilian hair. It blends well with normal African-American relaxed hair textures and medium Caucasian hair textures.The curly texture becomes more curly when wet or washed.
Malaysian Hair - Malaysian hair at first can appear excessively shiny but after the first 2-3 washes the shine lessens considerably to take on a more natural appearance. Curls will not loosen or drop with time but maintain their form for the entire day. No product isrequired to maintain the curl. Malaysian hair is also softer and silkier in texture than Indian hair.
Indian hair tends to dry into a beautiful wave which ranges from a slight wave to very wavy, although it straightens and curls very easily
Q: Can they be straightened, curled?
A:Treat the hair as if it is your own. Use a flat iron/straighter or tongs even when fitted, but as with your own hair, never use hot tools too often as you could dry the hair and it will not last as long.
Q: Can I dye color the hair?
A: Yes. usually, that can be dyed below into #27 brown color. As a general rule, it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first.
About Payment
Q: What types of payment do you accept?
A:: We accept the following payment methods: VISA, MasterCard, Discover, American Express, PayPal, and Quadpay. Interact: You can pay for your order online. Please note that the cardholder must have access to online banking.
Q: Why did my payment fail?
A: Payment failure could mean the following:
1) Incorrect CVV Security Code
2) Insufficient fund on Card
3) Exceeding CC limits